BUSU – Office Aide/Case Manager – $21.00/hr.


$21.00 per hour

Job type

  • Full-time

Number of openings for this position

  • 1


  • 10 hour shift
  • 4×10
  • Weekend availability


  • Health insurance
  • Paid time off
  • Dental insurance
  • Vision insurance
  • Flexible schedule
  • Life insurance
  • Retirement plan


The Office Aide/Case Manager will assume the primary duties related to telephone operation, client phone calls, and directing customers to appropriate staff personnel. This position will require typing and other secretarial functions, as necessary.

  • Screens Brothers United and Sisters United call log and completes the application process.
  • Assists customers with Zoom.
  • Directs customers to the appropriate staff member for programs and services.
  • Coordinates outreach scheduling and planning.
  • Monitors overall data counts for all client’s served.
  • Coordinates meetings for Program Director.
  • Creates and maintains a spreadsheet for all grant funding(s).
  • Performs recruitment in the community, as deemed necessary.
  • Schedules all class sessions.
  • Assists Program Director with programmatic goals and completions.
  • Reviews and inputs participant data in the data base system as required.
  • Coordinates with staff to develop a community and partner outreach and recruitment plan based on program description.
  • Completes phone call log with full details.
  • Completes and forwards inter-department intakes to department staff.
  • Creates and maintains a spreadsheet of participant referral and enrollments.
  • Keeps and maintains inventory logs as required.
  • Regularly updates policies and procedures as needed.
  • Assists with maintaining social media presence.
  • Assists with coordination of meetings, conferences, and other events.
  • Other related duties as assigned.


  • Provides a quality customer service experience by providing compassion, active listening and responding to customers’ needs in a timely manner.
  • Must have excellent customer service skills, in particular de-escalation.
  • Must be patient, even-tempered, and flexible.
  • Must be action oriented.
  • Must have excellent problem solving skills.
  • Must have excellent technical skills (e.g., PC applications).
  • Must be results driven.
  • Must be able to work with, and be sensitive to, the needs of the low-income, elderly, and/or minority residents.
  • Must possess excellent interpersonal skills (i.e., able to work with agitated customers with courtesy and a genuine concern for a person’s well-being) along with being a good representative for the agency.
  • Must be organized and have good record keeping skills.
  • Must be able to work with minimal supervision.
  • Must be able to work with a positive attitude and work cooperatively as a team player with other staff members.
  • Must be able to travel in and out of town for trainings related to this position.
  • Must have an automobile, valid Ohio driver’s license, and be insured.


  • High school/GED required. Some post-secondary education in social work or related field is preferred. Prior non-profit, community action agency, human service or call center experience is preferred.

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