Brothers United – Coach/Case Manager – $24.48/hr.

Pay

• $24.48 per hour

Job type

• Full-time

Schedule

• Monday to Friday
• Weekends as needed
• Evenings as needed

Benefits

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Retirement plan
• Health savings account

ESSENTIAL FUNCTIONS OF THE POSITION:

The Coach/Case Manager will assume the primary duties related to intake into the Sisters United Program. This may include, but is not limited to:

• Schedules participants to the appropriate programs based on needs.
• Completes participants’ intakes and schedules participants to appropriate staff.
• Assists with participant enrollment packets, incentive drop-offs, and delivery of We Miss You flyers.
• Reviews and inputs participant data in the database system.
• Coordinates with staff to develop a community and partner outreach and recruitment plan based on the program description.
• Completes phone call log with full details.
• Completes and forwards inter-department intakes to department staff.
• Creates and maintains a spreadsheet of participant referrals and enrollments.
• Completes Case Management services for participants, according to the program model.
• Linkage, brokering, and advocacy for internal/external organizations.
• Follows up with participants to ensure contact with service providers.
• Keeps and maintains inventory logs.
• Regularly updates policies and procedures, as needed.
• Assists with maintaining social media presence.
• Responsible for completing assigned monthly, quarterly, and annual reports.
• Assists with the coordination of meetings, conferences, and other events.
• Other related duties as assigned.

QUALIFICATIONS:

• Must have the ability to type at a speed of 45 words per minute.
• Must be proficient in the use of computers, the internet, and data entry, as well as be knowledgeable of various computer systems: Facebook Live, Zoom, Google Drive, Google Calendar etc.
• Must have the ability to work at a fast pace.
• Must have the ability to speak publicly.
• Must have the ability to communicate effectively and confidently (primarily in person, by telephone, social media, and text messages), have excellent customer service skills, and provide a quality service experience for all participants through compassion, active listening, and responding to participants’ needs in a timely manner.
• Must have the desire and ability to work with a diverse group of people, particularly those living in low-income, distressed neighborhoods.
• Must have the ability to handle multiple tasks simultaneously with a high level of competence.
• Must have excellent organizational skills, problem-solving skills, and be organized, and have good record-keeping skills.
• Must have knowledge of related services for individual support and be able to work with area social service agencies, faith-based organizations, etc.
• Must have the ability to communicate complex funder rules to the participant’s level of understanding.
• Must have experience in client support practices.
• Must be able to complete various duties while simultaneously maintaining each program’s processes, rules, and guidelines.
• Must be patient, even-tempered, and flexible.
• Must be results-driven.
• Must be able to work with and be sensitive to the needs of low-income families.
• Must be able to work with minimal supervision, be self-motivated, and self-driven.
• Must be able to work with a positive attitude and work cooperatively as a team player with other staff members.
• Must have the ability to work a flexible schedule, including evenings, Saturdays, and Sundays.
• Must possess a valid driver’s license, have access to an automobile, and provide proof of liability insurance.

EDUCATION:

High School Diploma /GED required. Some post-secondary education in social work or a related field is preferred. Prior non-profit, community action agency, and human service experience is preferred.