Help Is Here: Home Energy Assistance Services Now Available

No One Should Have to Choose Between Heat and Food – We’re Here to Help

At Pathway, Inc., we believe every person deserves to live with dignity, comfort, and security—especially when it comes to something as essential as keeping the lights on and a safe temperature in your home. That’s why we’re offering a variety of Home Energy Assistance Services to help ease the burden on families struggling to make ends meet.

If you or someone you know is facing high utility bills, disconnection notices, or is simply trying to get by in extreme weather, these programs are a lifeline—and they’re available now.

What We Offer: Lifesaving Energy Assistance Programs

These programs provide critical financial relief to families, seniors, individuals with medical needs, and those facing crisis situations:

Home Energy Assistance Program (HEAP) 2026
July 1, 2025 – May 31, 2026
This is a one-time benefit that is applied directly to the customer’s utility bill or bulk fuel bill.
Summer Crisis Program (SCP) 2025
July 1, 2025 – September 30, 2025
Offers emergency assistance with electric bills and air conditioning for eligible households, especially seniors or those with health conditions made worse by heat.
Winter Crisis Program (WCP) 2026
November 1, 2025 – March 31, 2026
Provides immediate help to families at risk of losing their heat during the coldest months of the year.
Percentage of Income Payment Plan (PIPP)
Designed to keep monthly utility bills manageable by allowing you to pay a percentage of your income to maintain service.

“This program kept the heat on when my kids needed it most. It was a lifeline. I don’t know what I would’ve done without Pathway.” — A grateful Toledo mother

How to Apply — It’s Easier Than You Think

You don’t have to face this alone. Getting started is simple:

HEAP & PIPP Applications:
Visit www.energyhelp.ohio.gov to apply online.
Need Immediate Help (Summer or Winter)?
- Call our automated appointment line anytime: 567-354-0202
- For same-day crisis appointments, call on Wednesdays or Thursdays
- All appointments are done over the phone for your convenience and safety

What You’ll Need to Apply

Gather the following documents to make the process smooth and successful:

Social Security numbers for all household members
Proof of citizenship or legal residency
Income proof from the last 30 days for all adults (18+)
A copy of your latest gas, electric, or bulk fuel bill

How to Send Us Your Documents

We’ve made it easy and flexible:

Email: HEAPSM@PathwayToledo.org
Mail: Pathway, Inc., 505 Hamilton St., Toledo, OH 43604
Fax: 419-244-8835
Drop-Off: Use our secure black drop box to the left of our front door

Please include your client number or Social Security number and your contact information with everything you send.

What Happens Next?

Once you apply:

Your application will be processed just like normal
We’ll reach out with any next steps or approval details
Questions? Concerns? Just need a little reassurance?
Call us at 419-242-7304 — we’re here to help.

Don’t wait until your service is disconnected — apply early and stay ahead.

Together, We’re Building a Stronger, Warmer, More Resilient Community

Pathway, Inc. exists to uplift our neighbors in need—because no one in our community should be forced to choose between electricity and groceries, or heating and medication.

If you know someone who may qualify, please share this message. A small act of kindness can change someone’s entire season.

Pathway, Inc.
Empowering People. Changing Lives.

July 28, 2025