FAQ's
Processing Timeframe
Pathway, Inc. accepts drop-off applications and processes non-crisis HEAP and PIPP applications submitted through Ohio’s Energy Portal at energyhelp.ohio.gov or mailed to:
Office of Community Assistance,
Home Energy Assistance Programs,
P.O. Box 1240, Columbus, Ohio 43216
in the order received by the State of Ohio. Download Application
Staffing at Pathway, Inc. is set by HEAP funding allocations, and application processing may take up to 12 weeks.
Annual HEAP Benefit: July 1-May 31
Is an appointment required?
No.
Apply online at energyhelp.ohio.gov or mail application to:
Office of Community Assistance,
Home Energy Assistance Programs,
P.O. Box 1240, Columbus, Ohio 43216
Percentage of Income Payment Plan (PIPP):
Is an appointment required?
No.
Apply online at energyhelp.ohio.gov or mail application to:
Office of Community Assistance,
Home Energy Assistance Programs,
P.O. Box 1240, Columbus, Ohio 43216
Winter Crisis: November 1-March 31
Is an appointment required?
Yes.
Please call Pathway, Inc. 24/7 Appointment Line (567) 354-0202
Schedule an appointment and submit application/documents at least one day before your scheduled appointment at https://pathway.itfrontdesk.com