Receptionist – $18.32/hr.

Pay

$18.32/hr.

Job type

• Full-time

Schedule

• Monday to Friday

Benefits

• Health insurance
• Paid time off
• Dental Insurance
• Vision insurance
• Retirement plan
• Health savings account

ESSENTIAL FUNCTIONS OF THE POSITION:

This role will oversee and coordinate all functions of the main desk and agency lobby while delivering exceptional client service to a diverse clientele.

• Receives and greets visitors in the main lobby.
• Receives telephone calls, provides essential information on Pathway’s programs and services, handles inquires, and forwards the call to the respective staff member.
• Accurately inputs Client Satisfaction Surveys into an Excel spreadsheet.
• Secures interpreters when needed for non-English speaking clients.
• Creates and maintains Excel spreadsheets.
• Maintain copies of agency and community-related program materials.
• Creates and affixes labels to folders/mail for the HEAP department.
• Copies documentation for pending letters brought in by clients for the respective department.
• Maintain a current/up-to-date roster of employees and their telephone extensions quarterly.
• Receives and sorts incoming mail, applies postage to outgoing mail, and drops it in the outdoor mailbox.
• Immediately notifies staff of deliveries by email or by telephone.
• Immediately notifies department supervisor or director of any unruly clients who are harassing, causing danger to others, or inciting a riot.
• Keeps the lobby and waiting area clean and neat (e.g., straightens chairs, pickup paper and trash).
• Other related duties as assigned.

QUALIFICATIONS:

• Must be able to use the Microsoft Office Suite software and be proficient in the use of computers, the internet, and data entry.
• Must have a professional appearance.
• Provides a quality client service experience for all clients by providing compassionate, active listening and responding to clients’ needs in a timely manner.Must be able to complete various duties while simultaneously maintaining each program’s processes, rules, and guidelines.
• Must have excellent client service skills, in particular de-escalation.Must be patient, even-tempered, and flexible.
• Must be action-oriented and results-driven.
• Must have excellent problem-solving skills.
• Must be able to work with and be sensitive to the needs of the low-income elderly and /or minority residents.
• Must possess excellent interpersonal skills (i.e., able to work with agitated clients with courtesy and a genuine concern for a person’s well-being), along with being a good representative for the agency.
• Must be organized and have good record-keeping skills.
• Must be able to work with minimal supervision.
• Must be able to work with a positive attitude and work cooperatively as a team player with other staff members.
• Must be able to travel in and out of town for training related to this position.

EDUCATION:

• High school diploma or GED required. Some post-secondary education in social work or a related field is preferred. Prior non-profit, community action agency, human service, or call center experience is preferred.