Winter Crisis Program (WCP)

Winter Crisis Program (WCP)

The Winter Crisis Program is designed to provide qualifying households a one-time benefit during the winter months to help with reconnecting or stopping disconnection of utility service, transferring services, or obtaining new service.
This year households that were diagnosed with COVID-19 in the past 12 months may be eligible for assistance.

The program offers up to $175 towards households’ regulated utility service, up to $750 for unregulated utility service, up to $900 for Bulk Fuel/Propane/Fuel Oil/Kerosene assistance, up to $550 for Coal or Wood assistance, up to $500 for heating unit repair assistance. Funding is also available for households with bulk fuel usage. Applicants wishing to apply for bulk fuel must have 25% or less fuel capacity and have an established account in their name at the time of application.

Get access to our 2021 Winter Crisis Program Flyer by clicking here.
Who is eligible for WCP?

Who is eligible for WCP?

Ohioans with a household income at or below 175 percent of the federal poverty guidelines are eligible for the program.
How do I apply?

How do I apply?

Phone Appointment

Phone Appointment

Call (567)-803-0010
or Click Here to schedule online.
For Emergency Same-Day Appointment

For Emergency Same-Day Appointment

Call (567)-803-0017
or Click Here to schedule online.

Our Emergency phone lines are open Wednesday & Thursday 8:00 am to 11:00 am to receive an emergency same-day appointment.
Apply Online

Apply Online

To apply for HEAP visit:
energyhelp.ohio.gov
Who is eligible for WCP?

Who is eligible for WCP?

Ohioans with a household income at or below 175 percent of the federal poverty guidelines are eligible for the program.

For 2021-2022, the income levels are:
Size of Household Total Household Income 12 Months 30-Day Income Limit
1 $22,540 $1,878.33
2 $30,430 $2,540.42
3 $38,430 $3,202.50
4 $46,375 $3,864.58
5 $54,320 $4,526.67
6 $62,265 $5,188.75
7 $70,210 $5,850.83
8 $78,155 $6,512.92
For households with more than eight (8) members, add $7,840 for each additional member. A household applying for HEAP and Winter Crisis Program must report total gross household income for the past 30 days (12 months preferred) for all members, except wage or salary income earned by dependent minors under 18 years old. Both homeowners and renters are eligible for assistance.
Documentation Needed to Apply

Documentation Needed to Apply

When you apply, you will need to complete the Energy Assistance Application
(English or Spanish) and submit copies of the following documents:

  • Current Gas bill and/or account numbers
  • Social Security numbers for all household members
  • Proof of U.S. Citizenship for all household members‐ Birth Certificate, Baptismal records (must show location and date of birth), U. S. Passport, Voter registration card, Military Service Record, Verified Citizenship for OWF Program, Indian Census Record.
  • Proof of Legal Resident/Qualified Alien‐ Naturalization Papers/ Certification of Citizenship, INS ID Card, Alien Registration Cards/ Re‐entry permits, Permanent Visa, INS Form.
  • Proof of Income for the entire household for the past 30 days for all income types, except Self-employment and Seasonal income. Self-employed and seasonal households must provide 12 months of documents.
  • Those applying on an applicant’s behalf. Current notarized letter is required for individuals’ applying on applicant’s behalf.


  • All documentation is required each time you apply for services. Failure to submit required documentation could delay processing times.
    Additional Resources

    Additional Resources

    Moving?
    Contact Columbia Gas to transfer gas services; or Contact Toledo Edison to transfer electric services.

    Questions, concerns or complaints regarding your utility bill?
    Contact your Public Utility Commission of Ohio.

    For statewide legal representative in matters related to electric, natural gas, telephone, and water services, visit The Office of the Ohio Consumers' Council.