Winter Crisis Program
- Are threatened with disconnection
- Have already been disconnected
- Need service established
- Have less than a 25% supply of bulk fuel
The Winter Crisis Program is in operation November through March. Assistance is available once per heating season.
Ohioans with a household income at or below 175 percent of the federal poverty guidelines are eligible for the program.
A household applying for HEAP must report total gross household income for the past 30 days (12 months preferred) for all members, except wage or salary income earned by dependent minors under 18 years old. Both homeowners and renters are eligible for assistance.
How do I apply for the Winter Crisis Program?
For online appointment scheduling visit: app.capappointments.com / (online scheduling works best with Google Chrome).
To schedule a phone interview appointment:
28 Day Appointment 567-803-0010
Emergency same-day appointment 567-803-0017
Our phone lines are open Wednesday & Thursday 8 AM to 11 AM to receive an emergency same-day appointment between 12:30 PM and 3:30 PM.
PIPP Only 567-803-0017
Our phone lines are open Friday 8 AM to 4:30PM to receive a Monday PIPP only appointment.
Questions, concerns or complaints regarding your utility bill? Contact your Public Utility Commission of Ohio.
For statewide legal representative in matters related to electric, natural gas, telephone, and water services, visit The Office of the Ohio Consumers’ Council.