Winter Crisis Program

Winter Crisis Program is also referred to as E-HEAP, Emergency HEAP or WCP. This program is available to help income eligible Ohio residents meet the high costs of home heating. Eligible consumers receive financial assistance toward the payment of their heating bill if they:
  • Are threatened with disconnection
  • Have already been disconnected
  • Need service established
  • Have less than a 25% supply of bulk fuel
Up to $500 of assistance is available to assist with furnace repairs.

The Winter Crisis Program is in operation November through March. Assistance is available once per heating season.

Ohioans with a household income at or below 175 percent of the federal poverty guidelines are eligible for the program.

A household applying for HEAP must report total gross household income for the past 30 days (12 months preferred) for all members, except wage or salary income earned by dependent minors under 18 years old. Both homeowners and renters are eligible for assistance.

How do I apply for the Winter Crisis Program?

If you are re-verifying your PIPP PLUS, you can now apply online by visiting APPLY ONLINE


For online appointment scheduling visit: / (online scheduling works best with Google Chrome).


To schedule a phone interview appointment:

28 Day Appointment                                            567-803-0010

Emergency same-day appointment               567-803-0017

Our phone lines are open Wednesday & Thursday 8 AM to 11 AM to receive an emergency same-day appointment between 12:30 PM and 3:30 PM.

PIPP Only                                                                  567-803-0017

Our phone lines are open Friday 8 AM to 4:30PM to receive a Monday PIPP only appointment.

Moving? Contact Columbia Gas to transfer gas services; or Contact Toledo Edison to transfer electric services.

Questions, concerns or complaints regarding your utility bill? Contact your Public Utility Commission of Ohio.

For statewide legal representative in matters related to electric, natural gas, telephone, and water services, visit The Office of the Ohio Consumers’ Council.